If you wish to make a complaint about any aspect of your care, the practice operates a complaints procedure in line with NHS regulations and our system meets the national criteria. A copy of our complaints procedure is available at reception.

If you have a complaint, please write to Sheila Harvey, Clinical Manager, at the Practice or contact the Patient Advice and Liaison Service (PALS) at NHS Bath and North East Somerset Trust HQ, St Martins Hospital, Clara Cross Lane, Bath BA2 5RP.(24 Hour free phone number) 0800 389 7671 or email pals@wiltshire.nhs.uk.

PALS staff listen to concerns, suggestion, queries and praise and can help sort out problems quickly. They can also provide information on a range of NHS services.