If you wish to make a complaint about any aspect of your care, the practice operates a complaints procedure in line with NHS regulations and our system meets the national criteria. A copy of our complaints procedure is available at reception.

If you have a complaint, please write to Sheila Harvey, Clinical Manager, at the Practice or contact the Patient Advice and Liaison Service (PALS) at West Wiltshire Primary Care Trust c/o Southgate House, Pans Lane, Devizes SN10 5EQ . Telephone 0800 389 7671 or e-mail pals@wiltshire.nhs.uk

PALS staff listen to concerns, suggestion, queries and praise and can help sort out problems quickly. They can also provide information on a range of NHS services.