RIGHTS AND
RESPONSIBILITIES
The Practice is dedicated to
achieving and maintaining a quality
health service to meet the needs of
our patients. We provide all our
services in a courteous manner.
You can help us by:
- Providing us
with any change of address,
telephone number or name so that
our records are kept up to date.
- Arriving
promptly for your appointment.
- Treating our
staff politely. We know you are
often unwell when you visit us
and we do our best to help you.
- Cancelling
any appointment you do not need
so that someone else can take
your place. ( If you do not
attend and do not cancel we may
consider removing you from our
list.)
- Ordering your
repeat prescriptions in plenty
of time.
- Switching off
your mobile phone whilst in the
Practice premises.
REMOVAL OF
PATIENTS FROM THE PRACTICE LIST
We would remove patients from our
list in the following circumstances:
- Living
outside of the practice area.
- Irretrievable
breakdown of the doctor-patient
relationship.
- Violence or
threatening behaviour to any
Practice staff.
- Rudeness to
any Practice staff.
- Persistent
non attendance without
cancelling booked appointments.
We will not remove
patients from our list because of:
- Costly
treatment.
- Patients
suffering from any particular
clinical condition.
- Their age.
ZERO TOLERANCE
We have a Zero Tolerance Policy of
violence against all practice staff.
We will immediately remove any
patient from our list for violence
or abusive behaviour to any practice
partner or employee.
CONFIDENTIALITY AND DATA
PROTECTION
Both your paper and computer records
are confidential. We comply with the
Data Protection Act, 1998, which
lays down legal requirements for
computer users such as ourselves.
We only ever pass on information
about you if people have genuine
need for it e.g. in making clinical
referrals. Anyone who receives
information from us is also under a
legal duty to keep it confident.
Sometimes the law requires us to
pass on information e.g. notify a
birth or when we encounter
infectious diseases that may
endanger the health of others. Data
may be gathered for audit purposes
and in development of medical care
or other NHS services.
Everyone working for the NHS has a
legal duty to keep information about
you confidential. The Caldicott
Guardian (the person responsible for
confidentiality of medical
information) for the Practice is
Sheila Harvey.
You have a right of access to your
health records.
Freedom of Information publication scheme information.
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