Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
Collecting your prescription
All repeat prescriptions will be issued within 72 hours (excluding weekends and bank holidays) of a request. We would recommend you submit your repeat request 7 days before you are due to run out to allow the community pharmacy to dispense it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Trowbridge POD
Trowbridge POD is a limited service intended to serve those patients which are unable to order their medication online via the practice website or through the NHS app.
Non-urgent advice: Please Note
The phone lines will only be staffed by a few members of our prescriptions team and will have a strict limit on the number of callers able to queue.
If you are eligible to be provided with the telephone number for this service, we respectfully request that you do not share this information with other patients, as we have a very limited capacity to provide this service.
To ensure the best possible knowledge of your personal health, repeat prescriptions will be signed by your usual GP wherever possible.
If you require any other medication that is not on your repeat list then you will need to discuss this with the GP first.
Please do not over order medication. Some studies have shown that 25% of prescribed medication is wasted, so please think first before ordering.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
Patients on repeat medication will need to be reviewed at least once a year.
If you need a consultation, this may be carried out with a clinician face to face or over the telephone. Your medication review will line up with your birth month each year.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.