Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Patient Liaison Officer
The Practice has appointed a member of staff to join the Administrative Team. Rosie Browne has vast experience in the surgery having previously worked alongside the Reception Team. She is a point of contact for patients to assist with any hospital based queries. Rosie's role will involve chasing appointments, hospital tests and discharge summaries as necessary as well as a point of contact for patients and families.
Rosie is available Monday to Friday 9.15am - 2.45pm (not Wednesdays); feel free to ring her and she will be happy to help you.
Roundstone Surgery: 01225 759850
Direct Dial: 01225 759877
If she does not answer, please leave a message and she will get back to you.
She is also happy to help you via email.